Delivery Policy

Currently, we only provide shipping to Malaysia.

Friends from Malaysia can make your purchases through our Malaysia official website - www.cj7mart.com

 

Delivery Fees 

 

  • CJ7Mart delivers across Malaysia! The shipping rates are as follows:
    1. Peninsular Malaysia: RM 6.80 per order
    2. Sabah & Sarawak: RM 16 per order
  • Please note that this minimum spend is only applicable after discounts and vouchers have been applied.

       Additional: 

  • Kindly ensure your shipping address is accurate, as we don’t allow amendments after your order number is generated.
  • Our courier service providers are GDex, Pos Laju, and DHL eCommerce.
  • We are unable to deliver to P.O. Box addresses. For university/college campus addresses, your orders can only be delivered to the administration office or mail room.
  • If an order contains both Hermo and Hermo Global products, items will be delivered separately by Hermo and Hermo Global.
  • Please ensure your purchased item follows Malaysia shipping regulation, e.g. "Spray" product is prohibited to be delivered via Air Freight. In the case that your purchased item is prohibited, we will cancel the item and proceed for a refund.
  • The guarded building will handle the parcel to the guardhouse or management office only.
  •  

Delivery Timeframe during the normal circumstance⏱
After the payment is confirmed and we will process ship out your parcel within 1-3 working days(excluding
weekends and public holidays).
Except for some circumstances where unfortunately it is beyond our control for example courier service delays, emergency, or items out of stock.For pre-order items please allow the parcel to be ready and delivery from 14-28 working days.

 

Delivery Timeframe during CMCO period⏱
We process all orders as usual. After the payment is confirmed and we will process ship out your parcel within 1-3 working days(excluding weekends and public holidays).For pre-order items please allow the parcel to be ready and delivery from 14-28 working days.
Kindly do expect some delay in parcel deliveries during the CMCO period. Parcels should be able to be delivered to West Malaysia customers in 5-7 business days.
Due to the reduction of flight frequency throughout the CMCO period, East Malaysia customers do expect to receive the packages in 7-14 business days.